Frequently asked questions

Snail mail is physical mail that’s delivered through the postal service instead of digitally. Unlike emails or downloads, snail mail is something you can hold in your hands letters, art, prints, and little surprises delivered right to your mailbox. Magic Moon Mail brings the charm of traditional mail back with a monthly envelope filled with handmade art and moon-inspired extras. ✉️🌙

Magic Moon Mail is a monthly snail mail subscription filled with handmade art and moon-inspired extras. Each envelope includes a new art print inspired by the month’s lunar astrology along with a letter about the upcoming new and full moons, plus fun extras like stickers and hands-on activities.

All envelopes are packed and mailed at the beginning of each month. Delivery times vary depending on where you live. All envelopes are posted as untracked mail.
1-3 Weeks for inside Canada, 2-4 Weeks outside of Canada

If your envelope hasn’t arrived after the estimated delivery time (1-3 Weeks for inside Canada, 2-4 Weeks outside of Canada) please reach out and I’ll do my best to help resolve it.

If your envelope or the items inside arrive damaged, please reach out as soon as possible with a photo of the damage. I’ll do my best to make it right and send a replacement if available. Every envelope is carefully packed, but once it’s in the postal system, handling is unfortunately out of my control. ✉️